Administration Supervisor

Harrismith Private Hospital
Closing Date:
08 November 2019
Role Summary
The Administration Supervisor is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings.

  • Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
  • Ensure staff collect deposits and surcharges where applicable
  • Liaise with doctors and related departments regarding Theatre List and diagnosis
  • Liaise with nursing staff regarding bed bookings
  • Ensure confirmations is obtained regularly
  • Have a thorough understanding of Funder Contracts and Billing Rules
  • Handle front desk complaints from patients and doctors
  • Identify and report on the gaps analysed during the admission process
  • All relevant COID documentation to be collected on admission and uploaded onto Microsoft Teams
  • Ensure staff discharge patients in a professional, orderly manner
  • Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients where applicable
  • Oversee and streamline billing and collections processes
  • Month-end closing of the billing group information
  • Ensure adequate turn-around times are maintained
  • Ensure DNYB report is maintained and at an acceptable level
  • Plan and implement quality assurance for all processes
  • Billing planning and implementation
  • Personnel development and staff meetings
  • Assist with the implementation of a new billing system
  • Be able to understand and interpret the FFS & NHN Tariff Structure
  • Oversee the case management function
  • Ensure cases are updated appropriately as per agreements with medical aid
  • Ensure DNYB internal days is maintained at 3 days and below
  • It is critical that all cases are updated on a regular basis with funders