Billing Information

Payment method

Please Note: If using EFT, proof of payment is required three days prior to admission, unless in the case of an emergency.

Medical Aid Patients

If you are a medical aid patient, it is your responsibility to obtain authorisation before your admission. Your authorisation will include the procedure and the number of days the medical aid approves for your stay in the Hospital.

If you stay longer than your original approved stay, the Hospital will obtain additional authorisation from your fund. Your account will be submitted electronically to your medical aid within 60 hours after your discharge. Authorisation by the medical aid is not a guarantee of payment.

Payment may still be refused or short paid for various reasons. Should your medical aid refuse to pay your account or part thereof, Busamed Lowveld will contact you and ask you to consult with your medical aid. If non-payment is due to a valid reason, you will be asked to settle the account yourself.

You remain responsible for the account until it has been settled in full.

Private Patients

A pre-payment is required on hospitalisation from the patients not covered by medical aid. It is suggested that private patients request an estimated quotation from the Doctor’s rooms prior to admission to establish the estimated hospital cost.

Depending on your procedure, your account may be a fixed fee or an estimate fee only. It is not always possible to provide a fixed fee as theatre time, amount of medication, and surgical materials vary.

In such circumstances, the Hospital will provide you with an estimate. On discharge, the actual account will be calculated, and you will receive a back payment or you will be required to pay the difference between the estimate and the actual amount.

Your Medical Bills

It is important to understand that there are different service providers which will bill you, or your medical aid, independently from each other.

The Hospital has no control over these fees and sometimes there may be co-payments when a service provider is not charging according to medical aid approved tariffs. These service providers include pathology (blood analysis), radiology, physiotherapy and anaesthetists.

It is your responsibility and right as a Patient to discuss fees with any service provider.